Privacy Policy and Data Protection at Create Dandelions

Privacy Policy

Privacy Policy

Effective Date: 12/06/2026
Website: https://createdandelions.co.uk
Business Name: Create Dandelions

1. Introduction

At Createdandelions, we respect your privacy and are committed to protecting your personal data in compliance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

This Privacy Policy explains how we collect, use, and protect your information when you visit our website or contact us.

2. Information We Collect

a) Information You Provide

When you use our website, we may collect:

  • Your name
  • Email address
  • Any details you provide via the contact form
  • Order information (if making a purchase, such as delivery details)

b) Payment Information

If you purchase items from our website, payments are processed securely by third-party providers (e.g. Shopify, Stripe, PayPal). We do not store your payment details.

c) Automatically Collected Information

We may collect:

  • IP address
  • Browser and device information
  • Pages visited and usage data

d) Cookies

We use cookies to improve functionality and understand website usage.

3. How We Use Your Information

We use your information to:

  • Respond to enquiries submitted through our contact form
  • Process and fulfil orders
  • Communicate with you about your order or request
  • Improve our website and services

We will only send marketing emails if you have explicitly opted in.

4. Legal Basis for Processing (GDPR)

We process your personal data based on:

  • Consent – when you contact us or opt in to communications
  • Contractual necessity – to process and deliver your order
  • Legitimate interests – to improve our website and respond to enquiries
  • Legal obligations – for record-keeping and compliance

5. Sharing Your Data

We do not sell or rent your personal data.

We may share your data with trusted third parties, including:

  • Payment processors (for secure transactions)
  • Website hosting providers
  • Delivery/courier services (to ship orders)

All third parties are required to protect your data and comply with GDPR.

6. International Transfers

Some of our service providers may process data outside the UK or EEA. Where this happens, we ensure appropriate safeguards are in place (e.g. Standard Contractual Clauses).

7. Data Retention

We keep your personal data only as long as necessary:

  • Contact enquiries: typically up to 12 months
  • Order records: up to 6 years (for legal/tax requirements)

8. Your Data Protection Rights

Under UK GDPR, you have the right to:

  • Access your personal data
  • Correct inaccurate data
  • Request deletion of your data
  • Restrict or object to processing
  • Request data portability
  • Withdraw consent at any time

To exercise your rights, contact us at:
Email: [your email address]

9. Cookies

Our website may use cookies to:

  • Ensure the website functions properly
  • Improve user experience
  • Analyse website traffic

You can control cookies through your browser settings.
We recommend using a cookie banner to obtain consent.

10. Data Security

We take appropriate measures to protect your personal data, including secure hosting and encrypted connections (SSL). However, no method of transmission over the internet is completely secure.

11. Third-Party Links

Our website may contain links to other websites. We are not responsible for their privacy policies.

12. Complaints

If you are unhappy with how your data is handled, you can contact the UK regulator:

Information Commissioner’s Office (ICO)
https://ico.org.uk

13. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date.

14. Contact Us

If you have any questions about this policy or your data:

Createdandelions
Email: createdandelions@gmail.com
Website: https://createdandelions.co.uk

Terms & Conditions
Refund Policy

 

Terms & Conditions

Effective Date: 12/06/2026
Website: https://createdandelions.co.uk

1. Introduction

These Terms & Conditions apply to the use of this website and the purchase of products from Createdandelions (“we”, “our”, or “us”).
By using our website, you agree to these terms.

2. Products

We specialise in handmade gifts, decorations, and jewellery.

  • Due to the handmade nature, items may vary slightly in appearance
  • Colours and details may differ slightly from photographs

3. Orders

  • All orders are subject to availability
  • We reserve the right to refuse or cancel an order if necessary
  • You will receive confirmation once your order has been accepted

4. Pricing & Payment

  • All prices are listed in GBP (£)
  • Payment must be made at checkout
  • Payments are securely processed by third-party providers (e.g. PayPal, Stripe)

5. Shipping & Delivery

  • Delivery times are estimates and may vary
  • We are not responsible for delays caused by postal services
  • Customers must provide accurate delivery details

6. Intellectual Property

All content on this website (images, designs, text) is owned by Createdandelions and may not be copied or used without permission.

7. Limitation of Liability

We are not liable for:

  • Indirect or consequential loss
  • Delays outside our control
  • Minor variations in handmade products

8. Governing Law

These terms are governed by the laws of England and Wales.

9. Contact

Email: createdandelions@gmail.com
Website: https://createdandelions.co.uk

🔁 Returns & Refunds Policy

Effective Date: [Insert Date]

1. Overview

We want you to be happy with your purchase. If you are not satisfied, we offer returns in line with UK consumer law.

2. Returns Eligibility

You may return items if:

  • You contact us within 14 days of receiving your item
  • The item is unused and in its original condition

Please note:
Custom or personalised items may not be eligible for return unless faulty.

3. Faulty or Damaged Items

If your order arrives damaged or faulty:

  • Contact us within 48 hours of delivery
  • Provide photos if possible

We will offer:

  • Replacement, or
  • Refund (including postage where applicable)

4. Return Process

To request a return:

  1. Email us at [your email]
  2. Include your order details
  3. Wait for return instructions

Customers are responsible for return postage costs unless the item is faulty.

5. Refunds

  • Refunds will be processed within 5–10 business days after receiving the returned item
  • Refunds will be issued to the original payment method

6. Non-Returnable Items

We do not accept returns for:

  • Personalised/custom-made items
  • Earrings (for hygiene reasons), unless faulty

7. Contact

Email: createdandelions@gmail.com

 

Data Controller

Pat Evans

 

Collected Personal Data

Name & email address

 

Purpose of collecting data

enquiries

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